To setup assumed identity for another agent, select the Preferences icon on the top navigation bar in Paragon and select the User option.
Select the Assumed Identity tab on the left hand navigation menu.
Click the Add button on the top toolbar ribbon.
Once you have successfully added the user to assume your identity in Paragon, please have that user logout of Paragon and sign back in. They will then have the option to assume your identity by clicking their name in the upper right corner of Paragon and selecting Assume Identity.
If you need further assistance you can reach out to the Help Desk at 919-654-5419 option 1 or email us at firstname.lastname@example.org.