In Chrome, go to the upper right side of your Chrome Browser and click the menu button (it looks like three dots stacked on top of each other).
Scroll down until you see the Privacy and Security section and click Clear browsing data.
At the top, choose a time range. Make sure to select All time. Check the boxes next to "Cookies and other site data" and "Cached images and files". Click Clear data.
This may take a few moments depending on how long its been since you last cleared your cookies and browser cache. When in doubt clear it out!
If you need further assistance you can reach out to the Help Desk at 919-654-5419 option 1 or email us at firstname.lastname@example.org.